This Privacy Policy ("Policy") is issued by bpxech ("bpxech," "we," "us," or "our") and applies to all personal data collected through the bpxech website, mobile-optimised platform, casino and sports betting services, cashier, and related features (collectively, the "Platform"). This Policy should be read alongside the bpxech Terms & Conditions. By registering an Account or using the bpxech Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
bpxech is the data controller responsible for the personal data collected and processed in connection with your use of the Platform. As data controller, bpxech determines the purposes and means by which your personal data is processed. For all data protection queries, contact the bpxech Data Protection team via the live chat support channel or by email at [email protected].
2. Personal Data We Collect
bpxech collects the following categories of personal data in connection with account registration, Platform use, and regulatory compliance:
- Identity Data: Full name, date of birth, gender, and government-issued identification number as required for account verification purposes.
- Contact Data: Registered email address, mobile phone number, and residential address (city and province, including Pakistani addresses such as Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad).
- Financial Data: Payment method details (including JazzCash account references, Easypaisa wallet identifiers, and Pakistani bank account details for HBL, UBL, Meezan Bank, and Bank Alfalah) as provided for deposit and withdrawal processing. Full payment card numbers are not stored by bpxech.
- Transaction Data: Records of deposits, withdrawals, bets, wagers, game play history, and PKR account balance movements.
- Technical Data: IP address, device type, operating system, browser type and version, session identifiers, and geolocation data (at city level).
- Usage Data: Information about how you use the bpxech Platform, including pages visited, games accessed, betting markets viewed, session duration, and interaction patterns.
- Communications Data: Records of your communications with the bpxech support team, including live chat transcripts and email correspondence.
- Verification Documents: Copies of identity documents (such as CNIC, passport, or driving licence) submitted in response to identity verification requests.
3. How We Collect Your Data
bpxech collects personal data through the following means:
- Direct interactions: Data you provide when registering an Account, completing identity verification, making deposits or withdrawals, placing bets, contacting support, or responding to surveys or promotions.
- Automated technologies: Technical and usage data collected automatically as you interact with the Platform, including via cookies, server logs, and similar tracking technologies.
- Third parties: Identity verification data from authorised third-party identity verification service providers; fraud prevention and anti-money laundering data from licensed compliance service providers; payment data from Approved Payment Method providers including JazzCash, Easypaisa, and Pakistani banking institutions.
4. How We Use Your Personal Data
bpxech uses the personal data it collects for the following purposes:
- To register and maintain your bpxech Account and verify your identity in accordance with applicable requirements;
- To process PKR deposits and withdrawals via JazzCash, Easypaisa, and Pakistani banking channels;
- To deliver the bpxech casino and sports betting services, including processing bets and distributing winnings;
- To comply with applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming obligations;
- To detect, investigate, and prevent fraud, money laundering, and Prohibited Conduct as defined in the bpxech Terms & Conditions;
- To enforce responsible gaming measures including deposit limits, self-exclusion, and age verification;
- To provide customer support via 24/7 live chat and email;
- To send service communications regarding your Account, transactions, and material changes to bpxech policies;
- To send promotional communications regarding bpxech offers and services, where you have provided consent or where bpxech has a legitimate interest in doing so — you may opt out of promotional communications at any time;
- To maintain the security, performance, and integrity of the bpxech Platform;
- To comply with applicable laws and respond to lawful requests from regulatory and law enforcement authorities.
5. Legal Basis for Processing
bpxech processes personal data on the following legal bases:
- Contractual necessity: Processing required to perform the account registration contract and deliver the bpxech Platform services to you.
- Legal obligation: Processing required to comply with applicable AML, KYC, responsible gaming, and other regulatory obligations.
- Legitimate interests: Processing for fraud prevention, Platform security, and service improvement purposes, where such interests are not overridden by your data protection rights.
- Consent: Processing for promotional communications and non-essential cookies, where your consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
6. Disclosure & Data Sharing
bpxech does not sell, rent, or trade your personal data. Personal data may be disclosed to the following categories of recipients strictly as necessary:
- Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other Approved Payment Method providers, solely for the purpose of processing deposits and withdrawals in PKR.
- Identity verification providers: Authorised third-party KYC and AML verification service providers engaged by bpxech to fulfil regulatory obligations.
- Casino and games providers: Licensed game content providers and live casino studio operators, to the extent necessary to deliver specific game products on the bpxech Platform.
- IT and infrastructure service providers: Cloud hosting, security, and Platform infrastructure providers operating under appropriate data processing agreements.
- Regulatory and law enforcement authorities: Where bpxech is required by applicable law, court order, or regulatory direction to disclose personal data.
- Professional advisers: Legal, audit, and compliance advisers bound by professional confidentiality obligations.
All third-party service providers engaged by bpxech are required to maintain appropriate technical and organisational security measures and to process personal data solely in accordance with bpxech's documented instructions.
7. Payment Data & Financial Information
- bpxech processes payment data strictly for the purpose of facilitating PKR deposits and withdrawals through your chosen Approved Payment Method.
- bpxech does not store full payment card numbers. Payment processing is conducted through certified payment service providers subject to applicable financial industry security standards.
- JazzCash and Easypaisa transaction data is processed through the respective mobile financial service platforms in accordance with their own privacy and data handling policies. bpxech is not responsible for data handling practices of third-party payment providers.
- Financial transaction data is retained in accordance with applicable AML record-keeping requirements.
8. Cookies & Tracking Technologies
- bpxech uses cookies and similar technologies to operate and improve the Platform. The categories of cookies used are:
- Essential cookies: Required for secure session management, login authentication, and basic Platform functionality. These cannot be disabled without affecting core Platform operation.
- Functional cookies: Used to remember your preferences (such as language and display settings) and to improve your experience on return visits.
- Analytics cookies: Used in an aggregated, non-personally-identifiable form to understand how users interact with the Platform and to improve Platform performance and content.
You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the bpxech Platform. Most modern browsers — including Chrome on Android (commonly used across Karachi, Lahore, and Islamabad) and Safari on iOS — provide accessible cookie management controls.
9. Data Retention
- bpxech retains personal data for as long as your Account remains active and for such additional periods as are required by applicable law.
- Following Account closure, personal data is retained for the minimum period required by applicable AML, KYC, and responsible gaming regulations — typically a minimum of five years from the date of Account closure, unless a longer retention period is required by law.
- After the applicable retention period has expired, personal data is securely deleted or anonymised in accordance with bpxech's data retention procedures.
10. Data Security
- bpxech implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL encryption for data in transit, access controls, and regular security assessments.
- Notwithstanding the security measures implemented by bpxech, no transmission over the internet or electronic storage system is completely secure. You are responsible for maintaining the security of your Account credentials and for notifying bpxech immediately of any suspected unauthorised access to your Account.
11. Your Data Protection Rights
Subject to applicable law, you have the following rights in respect of your personal data held by bpxech:
- Right of access: The right to request a copy of the personal data bpxech holds about you.
- Right to rectification: The right to request correction of inaccurate or incomplete personal data.
- Right to erasure: The right to request deletion of your personal data, subject to applicable legal retention obligations.
- Right to restrict processing: The right to request that bpxech limit its processing of your personal data in certain circumstances.
- Right to data portability: The right to receive your personal data in a structured, commonly used format where processing is based on consent or contract.
- Right to object: The right to object to processing based on legitimate interests, including for direct marketing purposes.
- Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time.
To exercise any of these rights, please contact the bpxech support team via 24/7 live chat or email at [email protected]. bpxech will respond to all legitimate data subject requests within a reasonable timeframe consistent with applicable law.
12. Minors
The bpxech Platform is strictly for individuals aged 18 and above. bpxech does not knowingly collect personal data from individuals under the age of 18. If bpxech becomes aware that personal data has been collected from a person under 18, that data will be deleted and the associated Account will be closed immediately. If you believe a minor has registered on the bpxech Platform, please contact the support team immediately via live chat.
13. Changes to This Privacy Policy
bpxech reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform features. The updated Policy will be published on this page with a revised "Last Updated" date. Where material changes are made, bpxech will take reasonable steps to notify registered users. Continued use of the bpxech Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised Policy.
Note: This Privacy Policy should be read alongside the bpxech Terms & Conditions and Responsible Gaming policy. bpxech is strictly an 18+ platform. Gambling can be addictive — please play responsibly.